Project Details
Projekt Print View

The Microfoundations of Error Reporting: A Mixed Methods Approach

Subject Area Accounting and Finance
Term from 2017 to 2021
Project identifier Deutsche Forschungsgemeinschaft (DFG) - Project number 356398314
 
Final Report Year 2022

Final Report Abstract

Errors made by employees can cause severe harm not only to organizational performance, but also to the public good – most notably to employee well-being and customer safety. Their consequences, however, are most far-reaching in so called high-reliability contexts such as aviation, mining, and healthcare. Given the considerable importance of error reporting for organizational learning and the long tradition of research on errors and error management, it is striking to note how limited extant theory and evidence on error reporting still are. Although fundamental research gaps were identified a decade ago, many continue to exist today. The funded research project combines field studies and experiments to uncover salient factors associated with the individual propensity to report an error observed in the workplace. Moving the organizational reporting culture center stage it finds that an error-friendly culture enhances error reporting, whereby an obvious opportunity to learn from errors seems to be crucial. Moreover, it revealed that negative emotions mediate the relationship between culture and error reporting and that a learning opportunity moderates this indirect effect in the sense that a blame culture enhances negative emotions, which reduces error-reporting behavior. Last but not least, a learning opportunity seems to compensate for negative emotions and leads to higher reporting propensity despite people’s negative emotions.

Publications

 
 

Additional Information

Textvergrößerung und Kontrastanpassung